Customer Stories
HF Group Optimizes Incident Management with Microsoft Power Platform.
Customer Name: Housing Finance Group (HF Group)
Industry: Financial Services
Location/Country: Nairobi, Kenya.
Solution: Microsoft Power Platform:
Power Automate and Power Apps
Partner: Reliance Datatech
Overview
HF Group, originally established as Housing Finance Company of Kenya in 1965, has grown into one of Kenya’s leading financial institutions. Building on its legacy of providing affordable housing financing, HF Group has diversified its offerings, providing a full range of financial services through subsidiaries such as HFC Limited. Committed to supporting Kenya’s Vision 2030, the institution focuses on expanding homeownership and contributing to economic growth.
Challenges Faced By HF Group:
Before partnering with Reliance Datatech, HF Group faced significant operational challenges with its Snap Check process, a critical workflow for incident reporting and approvals across branches. Reliance on manual processes slowed down reporting, review, and incident resolution, impacting operational efficiency.
Process Delays
Manual reporting methods led to bottlenecks, causing delays in capturing and processing incident reports, which impacted overall responsiveness.
Human Error Risks
The dependence on manual processes increased the risk of errors in documenting and reviewing incidents, compromising the accuracy, efficiency, and overall effectiveness of incident management and response.
Lack of Transparency
Limited visibility into the process meant that management had no real-time insights into the status of incident reports, making it challenging to track issues and ensure timely resolutions.
Operational Inefficiencies
HF Group was unable to scale incident management effectively across locations, resulting in inconsistencies, and delays.
The Digital Leap
Recognizing the need for change, HF Group sought the expertise of Reliance Datatech. Collaborating extensively with HF Group’s team, Reliance Datatech designed a customized Snap Check Automation solution using Microsoft Power Platform that automated the Snap Check process, delivering a dynamic, responsive system for incident reporting and approvals.
The deployment process included several phases:
Planning and Requirements Gathering
Reliance Datatech collaborated with HF Group to assess the manual Snap Check process, identifying specific business requirements and mapping out the necessary steps to streamline and automate the workflow.
Solution Design
Utilizing Microsoft Power Platform, the Reliance team designed a solution for incident reporting, approvals, and notifications with a user-friendly interface for branch and operations managers to easily interact with the system.
Environment Setup
The customized solution effortlessly integrated with HF Group’s Microsoft 365 ecosystem, ensuring secure, seamless access for users with role-based access controls to safeguard data integrity and ensure compliance with internal security protocols
Testing and Pilot Deployment
A pilot rollout at select branches enabled testing and optimization based on real user feedback, ensuring the solution met operational requirements.
Full Deployment and Training
Following a successful pilot deployment, the solution was rolled out across six branches, with extensive user training provided to ensure adoption.
Ongoing Support
Reliance Datatech continues to provide dedicated support, regularly monitoring performance, addressing any issues, and implementing updates based on HF Group’s feedback to ensure operational efficiency.
The Transformative Impact
By utilizing the customized solution, HF Group has realized substantial improvements in efficiency, accuracy, and visibility.
Key outcomes include:
Key outcomes include:
Increased Efficiency
Automation has accelerated the reporting and approval process, significantly reducing the time required for incident reviews and approvals.
Enhanced Accuracy
The automated process minimizes human error, ensuring accurate documentation and faster decision-making.
Faster Response Time
The automated workflow facilitates prompt incident communication, empowering branch managers to take swift action when necessary.
Improved Visibility
Operations managers now have greater oversight of incidents across branches, providing real-time insights that facilitate proactive management.
High User Adoption
The solution has been widely adopted by HF Group, with six branches successfully utilizing the system and positive feedback from users throughout the organization.
Scalability
The successful deployment in six branches has laid the foundation for further scalability, positioning HF Group to extend the solution to additional branches as needed.
Success Metrics
- Efficiency Improvement: 85% increase in process efficiency
- Turnaround Time Reduction: Reduced time from incident reporting to resolution.
- User Adoption: Positive feedback and seamless integration across six branches.
- Scalability: The solution is now positioned for deployment in additional branches.
The Transformative Impact
“We are highly satisfied with the Snap Check Process Automation solution developed by Reliance Datatech. The system has significantly streamlined our incident reporting process, reducing manual work, improving accuracy, and saving time. The automation has allowed our teams to focus on more critical tasks, and we’ve seen immediate improvements in efficiency across our branches. Reliance Datatech has been an excellent partner throughout the process, providing professional guidance and support. We would highly recommend Reliance to any organization looking to automate their manual processes. Their expertise not only helps save costs and time but also ensures a strong return on investment.” .
— Abraham Omodara, Senior Software Engineer
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